Refund Policy – BappyGheeGhorBD

Thank you for shopping with BappyGheeGhorBD. We are committed to providing high-quality products and ensuring customer satisfaction. Please read our Refund Policy carefully before placing an order.

Order Cancellation

• Orders may be canceled before they are processed or shipped.
• Once an order has been shipped, it cannot be canceled.

Refund Eligibility

You may be eligible for a refund if:

• You receive the wrong product.
• The product is damaged during delivery.
• The product is expired or defective upon arrival.
• Your order cannot be delivered due to our error.

To request a refund, please contact us within 48 hours of receiving your order and provide clear photos or videos as proof.

Non-Refundable Situations

Refunds will not be provided if:

• You change your mind after receiving the product.
• The product has been opened, consumed, or used.
• Incorrect delivery information was provided by the customer.
• The refund request is made after the stated reporting period.
• The issue is caused by improper storage or handling after delivery.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Refund Process

Once your refund request is reviewed and approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be sent via mobile banking or bank transfer after verification.

Shipping Charges

• Shipping fees are generally non-refundable unless the refund is due to our mistake.
• If a replacement is approved because of our error, we will bear the replacement shipping cost.